Offer to Provide Access to the “Mary” Service

Last updated: August 23, 2026

This is an English translation provided for convenience. In case of any discrepancy, the Russian version prevails.

1. Definitions

The following terms and definitions are used in the Offer:

1.1. Service means the Right Holder’s software product “Mary”, which is a set of computer programs, databases, web interfaces, a personal account, a chat interface, AI agents, a process builder, application programming interfaces, functional modules, integrations and other software tools available under the “Mary” designation, including the Right Holder’s official website at maryrose.by, as well as other pages, subdomains, sections and technical means used to provide access to the functionality.

1.2. Plans means the terms regarding the price, duration and scope of available use of the Service published on the Right Holder’s official website.

1.3. Subscription means a Plan selected and, where required, paid for by the User for a certain period in order to use the functionality of the Service.

1.4. Account means the User’s personal account in the Service intended for obtaining access to the Service and using its functionality.

1.5. Workspace means an environment of the Service that brings together several users of the User, their processes, agents, connections and data.

1.6. Process means a sequence of actions (including automatic ones) configured in the Service and performed by the Service on the User’s instructions.

1.7. Agent means a software module of the Service based on artificial intelligence technologies that performs, within a Process, actions defined by the User, including handling requests, preparing and sending messages, and creating and modifying records.

1.8. Integration means a technical connection to the Service of a third-party service, program, messenger, social network, accounting system or other resource used by the User.

1.9. External Service means a service owned by a third party to which an Integration is made.

1.10. User Data means any information uploaded by the User to the Service or received by the Service through Integrations, including correspondence, requests, information about the User’s customers, documents, knowledge bases and the results of Processes.

1.11. Device means any device from which the Service can be accessed.

2. Subject Matter and Functionality of the Service

2.1. The Service is designed to automate the User’s business processes: building and launching Processes and Agents based on the User’s description in natural language, connecting External Services, receiving and handling requests, maintaining customer data and related tasks.

2.2. The Right Holder undertakes to provide the User with remote access to the Service via the Internet, and the User undertakes to pay remuneration for the provision of such access in accordance with the selected Plan.

2.3. Access to the Service is provided via the Internet. The User independently and at its own expense ensures the availability of Devices and an Internet connection.

2.4. The list of available Integrations is specified on the Right Holder’s website and in the interface of the Service. This list may be changed and supplemented by the Right Holder unilaterally at any time without notice to the User.

2.5. The Right Holder may at any time, without prior notice, fully or partially suspend or terminate the ability to use any Integration if this is required by legislation, acts and orders of government authorities, court decisions, rules or requirements of the right holders of the relevant External Services, changes to their application programming interfaces, or other circumstances which, in the opinion of the Right Holder, create a risk of violating legislation, incurring liability, facing claims or being unable to continue lawful use of the relevant External Service as part of the Service.

2.6. In order to become familiar with the capabilities of the Service, the User may be granted free access for a trial period on the terms specified on the official website. If a trial Plan is selected, no remuneration is payable to the Right Holder.

2.7. The price of access and the scope of use available under a Subscription are specified in the Plans. The Plans form an integral part of the Agreement. In the event of a discrepancy between the provisions of the Offer and the information in the Plans, the information specified in the Plans prevails.

3. Registration and Workspace

3.1. To obtain access to the Service, the User must register and create an Account.

3.2. By registering an Account and accepting the Offer, the User confirms and warrants to the Right Holder that:

• they have reached the age required to independently enter into the Agreement under the law of the country in which they are located, or have obtained the consent of their legal representatives;
• they have read the terms of the Offer in full and understand its subject matter, meaning and the consequences of their actions;
• they consent to the processing of their personal data by the Right Holder;
• if the User accepts the terms of the Offer on behalf of a legal entity or individual entrepreneur, they are authorized to act on its behalf, including being authorized to accept the terms of the Offer.

If any of the above warranties proves to be untrue, the Right Holder may immediately terminate such User’s access to the Service.

3.3. When registering, the User provides an email address and password or uses an account of a third-party service from among those available to sign in. By providing an email address, the User allows a confirmation code to be sent to it.

3.4. Access to the Service under a paid Plan is provided subject to receipt of payment of the Plan price in full.

3.5. The User may not transfer its Account or grant access to it to third parties outside the Workspace without the prior written permission of the Right Holder. Violation of this rule constitutes a breach of the terms of the Offer and entails suspension or termination of access without a refund. The Right Holder may transfer, assign or delegate its rights and obligations under the Agreement without the consent of the User.

3.6. Certain Plans may provide for several users working in a shared Workspace. The minimum number of paid seats is determined by the Plans.

3.7. A person who has registered a Workspace, invited users, purchased a Plan or otherwise administered a Workspace is deemed to be acting on behalf and in the interests of the relevant User and confirms that they have all necessary authority.

3.8. The Right Holder may provide for various roles and levels of access rights in the Workspace, including the right to invite and remove users, allocate paid seats, manage access to data and Processes, and configure Workspace settings.

3.9. The User independently determines the range of persons who are granted access to the Workspace and bears the risk of all their actions and omissions as its own, including uploading data, launching Processes, configuring Agents and connecting Integrations.

3.10. The User understands and agrees that users with administration rights may, within the functionality provided, access the data, Processes and results of the Service of other users of the Workspace. The Right Holder is not liable for the allocation of access rights within the Workspace if such allocation is carried out by means of the Service at the will of persons authorized by the User.

4. Integrations with Third-Party Services

4.1. The functionality of the Service involves connecting External Services that the User already uses. The connection is made by the User independently by granting the Service access to the relevant account, access keys, authorization tokens or by other means provided for.

4.2. By granting access to an External Service, the User represents and warrants that it is the lawful owner of the relevant account or has all necessary authority and consents to grant such access and to the automated processing of the data received through it.

4.3. The User is solely responsible for compliance with the rules, user agreements, policies and technical limitations of External Services, including restrictions on automated sending of messages, request frequency and the nature of mailings.

4.4. The User understands and accepts that the use of Integrations may result in the External Service applying restrictive measures to the User’s account, including restriction of functions and temporary or permanent blocking. The Right Holder is not liable for such measures or for any consequences caused by them.

4.5. The Right Holder does not control the operation of External Services and is not responsible for their availability, or for the correctness, completeness and timeliness of the data they transmit, for changes to or discontinuation of their application programming interfaces, or for any changes to their terms and pricing.

4.6. Payment for the use of External Services, where required by their right holders, is made by the User independently and is not included in the Subscription price.

5. Operation of AI Agents

5.1. The Service uses artificial intelligence technologies, including third-party models. The results produced by such technologies are probabilistic in nature, are generated automatically and may contain inaccuracies, errors, or incomplete or untrue information.

5.2. The User understands and accepts that the Service does not guarantee the accuracy, completeness, reliability or fitness of the results of Agents’ work for the User’s purposes, nor an identical result when the same task is performed again.

5.3. The results of the Service do not constitute legal, tax, medical, financial or other professional advice and cannot replace decision-making by the User.

5.4. The User independently determines which Processes and Agents are launched, which actions they are permitted to perform and with respect to which data. By configuring automatic performance of actions without prior human confirmation, the User assumes all associated risks.

5.5. Actions performed by Agents within Processes defined by the User, including sending messages to customers and other third parties, creating, modifying and deleting records, and transferring data to External Services, are deemed to have been performed on the instructions and on behalf of the User. The User is responsible for such actions and their consequences.

5.6. The User undertakes to monitor the operation of Processes and Agents, including checking the content of outgoing messages and the correctness of changes made, and to immediately suspend a Process if incorrect behavior is detected.

5.7. The User undertakes not to use the Service to send messages to persons who have not consented to receive them, to mislead recipients as to whether the correspondence is being conducted by a software tool where such disclosure is mandatory under applicable law, or for any other purposes contrary to the law.

6. Data of the User and Its Customers

6.1. The User retains all rights to User Data. The Right Holder does not acquire any rights to it, except the right to use it to the extent necessary for the operation of the Service and the performance of the Agreement: storage, reproduction, technical processing, transfer between components of the Service and External Services connected at the User’s direction.

6.2. With respect to the personal data of the User’s customers and employees entering the Service, the User acts as the person determining the purposes and content of their processing, and the Right Holder processes such data solely on the User’s instructions and to the extent necessary to provide the functionality of the Service.

6.3. The User represents and warrants that it has all legal grounds for transferring the data of its customers and employees to the Service and for their automated processing, including obtaining the necessary consents and notifying data subjects in the manner prescribed by the legislation applicable to the User.

6.4. The User independently ensures compliance with the requirements of the personal data legislation of the country in which it is located and of the country in which its customers are located, including requirements on cross-border transfer and on the location of databases within the territory of the relevant state, if such requirements apply to it. Information on the location of the Service’s infrastructure is provided by the Right Holder upon request.

6.5. The User undertakes not to upload to the Service any data whose processing is prohibited by applicable law, or any information constituting a legally protected secret that the User has no legal grounds to transfer to the Right Holder.

6.6. The Right Holder takes reasonable organizational and technical measures to protect User Data, but does not guarantee absolute security of information transmitted over the Internet.

6.7. The Right Holder may use depersonalized and aggregated information about the use of the Service for its operation, analysis, support and improvement, provided that such information does not make it possible to identify the User, its customers or the content of their data.

6.8. The User undertakes to compensate the Right Holder in full for losses, expenses, costs, fines and compensation arising in connection with claims, demands, complaints and proceedings caused by the inaccuracy of the representations provided for in this Section or by the content of User Data.

7. Procedure for Using the Service

7.1. The Subscription term corresponds to the term of the selected and paid Plan and is calculated from the moment payment is received. The Subscription term does not depend on the date of actual activation of the Account or the date on which use of the Service begins.

7.2. After obtaining access, the User explores and uses the capabilities of the Service independently and at its own discretion.

7.3. The User may request technical and informational support at ceo@maryrose.by, as well as through other channels specified on the official website. The scope, composition, timing and hours of support are determined by the selected Plan and the terms published on the official website. Special support terms — priority support, a dedicated representative, launch assistance, training — apply only to the extent expressly provided for by the relevant Plan.

7.4. The Right Holder may change the channels, procedure and terms of support while maintaining the scope of obligations expressly provided for an already paid Plan.

7.5. The capabilities and functionality of the Service are determined by the Right Holder. The Right Holder may at any time, without prior notice, add, update, change and remove functionality, suspend or discontinue any part of the Service, and restrict access to certain parts of it.

7.6. The Right Holder’s obligations are deemed duly performed from the moment the ability to access the Service on the terms of the purchased Subscription is provided, regardless of the User’s actual use of its capabilities.

7.7. Obligations to provide access are deemed performed and accepted by the User without the execution of acceptance certificates, unless otherwise separately agreed by the Parties.

7.8. Upon expiry of the Subscription term, access to the capabilities of the Service is restricted.

7.9. If a new Subscription is purchased before the expiry of the previous one, the previous Subscription terminates, the unused paid scope is not carried over to the new Subscription, and no refund is made.

7.10. The User is prohibited from:

• altering, modifying, translating, reconstructing, copying, disassembling or decompiling the Service, reverse engineering it, or otherwise disposing of the Service or any part or component thereof;
• using the Service to develop or improve any software, program code or derivative works, or to train machine learning models;
• using the Service for the purpose of creating a competing product or copying its functions or user interface;
• using the Service for comparative product analysis, availability and performance monitoring, or other competitive purposes without the prior written consent of the Right Holder;
• using the Service in a manner that may interfere with other users or disrupt the operation of the Service, including by creating excessive load;
• using the Service in a manner that violates the Agreement or applicable law;
• compromising the security of its Account, transferring access credentials to third parties, or attempting to gain access to other people’s Accounts;
• violating the security of any computer network, or cracking passwords and encryption codes;
• scanning pages of the Service using automated means.

In the event of a breach of any of the above warranties, the User undertakes to compensate the Right Holder for all losses incurred in this connection. Such a breach constitutes grounds for termination of the User’s right to use the Service.

8. Financial Terms

8.1. The Subscription price is determined by the Right Holder’s current Plans and is specified on the official website. The currency of settlement is the Belarusian ruble (BYN). For Users who are not residents of the Republic of Belarus, settlements may be made in US dollars or euros at the exchange rate of the National Bank of the Republic of Belarus on the invoice date. The available payment methods are determined by the Plans and may vary depending on the country in which the User is located.

8.2. The Subscription price for a period is a fixed amount and does not depend on the volume of actual use of the Service.

8.3. The Subscription is paid by any of the methods offered after a Plan is selected. When purchasing a team Plan, the Right Holder may issue a separate invoice.

8.4. The Right Holder is not liable for the actions or omissions of third parties processing payments. The security, confidentiality and other terms of use of the selected payment method are governed by agreements between the User and the relevant financial institutions.

8.5. The User bears bank and other payment expenses independently, including fees for currency conversion and cross-border transfers, and is responsible for the correctness of payments and the completion of payment documents.

8.6. Taxes, levies and other mandatory payments payable in connection with the purchase of access to the Service under the legislation of the country in which the User is located are paid by the User independently, unless otherwise expressly provided for by applicable law.

8.7. The User’s payment obligation is deemed fulfilled at the moment the funds are credited to the Right Holder’s settlement account.

8.8. The Right Holder may change existing Plans and introduce new Plans unilaterally. New Plans take effect upon their publication on the official website, unless a different date is specified upon publication, and do not apply to an already paid Subscription. Renewal of a Subscription at new prices constitutes the User’s consent to the change of Plan.

8.9. No refund is made for an unused period or unused scope, since the Right Holder’s obligations are deemed performed at the moment the ability to access the functionality specified in the Plan is provided.

8.10. If the Plan provides for automatic renewal after the first payment, the charge for each subsequent period is debited automatically from the bank card used to make the initial payment. The User may disable automatic renewal at any time in the Service interface or by contacting support.

9. Intellectual Property

9.1. The Service, its individual components and the intellectual property objects placed in it (texts, graphics, images, interfaces, documentation, etc.) are the results of the Right Holder’s intellectual activity and are protected by applicable intellectual property legislation and international treaties.

9.2. The exclusive rights to the Service and its components belong exclusively to the Right Holder and are not transferred to the User. The User is granted the right to use the Service for its intended purpose within the limits and for the term of the Subscription, without the right to grant sublicenses.

9.3. This Section does not apply to User Data, the rights to which are governed by Section 6 of the Offer.

9.4. The User may not remove or obscure notices of copyright, trademark rights and other intellectual property rights of the Right Holder.

10. Warranties and Liability

10.1. The Service is provided on an “as is” and “as available” basis, without any warranties, express or implied. The Right Holder expressly disclaims warranties regarding the availability of the Service and its fitness for the User’s particular purposes to the extent permitted by applicable law.

10.2. The Right Holder periodically performs updates and maintenance, during which the Service may be unavailable. The Right Holder will make reasonable efforts to carry out such work outside business hours but does not guarantee this.

10.3. The Right Holder is not liable:

• for the Service not meeting the User’s subjective expectations and subjective assessment;
• for the content, accuracy and consequences of the results of Agents’ work, or for decisions made by the User on their basis;
• for actions performed by Agents within Processes configured by the User;
• for the unavailability, modification or discontinuation of External Services and their application programming interfaces, or for restrictions and blocks they apply to the User;
• for the User’s lack of an Internet connection or failures in its operation;
• for the consequences of the User losing or disclosing access credentials;
• for the User’s failure to use access to the Service;
• for Device malfunctions occurring during use of the Service;
• for lost profits, loss of data, reputational or other indirect damage.

10.4. The Right Holder’s aggregate liability under the Agreement for any period is limited to the amount actually paid by the User under the Agreement for the three months preceding the event giving rise to the claim, to the extent permitted by applicable law.

11. Third-Party Websites and Materials

11.1. The Service may contain links to third-party websites, as well as materials owned by or originating from third parties. The Right Holder does not control such websites and is not responsible for their content, products and services. The User assumes all risks associated with their use and reviews their terms and policies independently.

11.2. A link placed in the Service to a website, product, service or information does not constitute an endorsement or recommendation by the Right Holder.

12. Personal Data of the User

12.1. When the Service is used, the Right Holder collects and processes the personal data of the User and information about the User’s use of the Service. The list of data processed and the methods and purposes of processing are specified in the Privacy Policy published on the Right Holder’s official website.

13. Termination of Access to the Service

13.1. The Right Holder may at any time terminate or suspend the User’s access to the Service, including in cases where the User breaches the terms of the Offer.

13.2. Termination of an Account may result in the deletion of any data associated with it, including Processes, Agent settings, connections and the results of their work. The Right Holder will try to notify the User in advance but does not guarantee this.

13.3. The User may independently export its data using the Service before termination of access, if such functionality is provided, or by contacting support.

13.4. If the User has deleted its Account by mistake, it must immediately contact the Right Holder at ceo@maryrose.by. The Right Holder will try to help but does not guarantee that the data can be restored.

14. Consent to Receive Mailings

14.1. By registering an Account, the User consents to receiving informational, marketing and promotional materials, and consents to the processing of personal data by the Right Holder.

14.2. The User may at any time withdraw any of the above consents by writing to ceo@maryrose.by or by using the unsubscribe link in the mailing itself.

15. Force Majeure

15.1. The Parties are released from liability for partial or complete failure to perform obligations if such performance has become impossible due to force majeure circumstances — extraordinary circumstances, unavoidable under the given conditions, that are beyond the reasonable control of the Party. These may include military operations, uprisings, terrorist acts, natural disasters, epidemics, as well as restrictions on Internet access and decisions of government authorities that make performance impossible.

15.2. A Party affected by force majeure must confirm its occurrence with reliable documents.

15.3. A Party must notify the other Party of the occurrence of such circumstances within 10 (ten) calendar days, specifying their nature, expected duration and impact on the performance of obligations.

15.4. Failure to notify or late notification deprives the Party of the right to invoke such circumstances in the future.

16. Governing Law and Dispute Resolution

16.1. The Agreement is governed by the law of the Republic of Belarus, unless otherwise mandatorily established by the legislation of the country in which a User who is a consumer is located.

16.2. A pre-trial claim procedure for the settlement of disputes is mandatory for the Parties. A claim is sent to the Party’s email address and is deemed received on the day it is sent.

16.3. If no agreement is reached within 30 (thirty) calendar days from the date of receipt of the claim, the interested Party may refer the dispute to the court at the location of the Right Holder, unless otherwise mandatorily established by the legislation of the country in which a User who is a consumer is located.

16.4. A User who uses the Service outside the Right Holder’s country of registration independently ensures compliance with the requirements of the legislation applicable to it, including currency, tax and personal data legislation.

17. Miscellaneous

17.1. The Agreement enters into force upon the User’s acceptance of the Offer and remains in effect until the Parties have fulfilled their obligations.

17.2. The Right Holder may at any time unilaterally, without prior notice, amend the terms of the Offer. Amendments take effect upon publication of the new version on the official website. The User undertakes to monitor updates. If the User does not agree with the new terms, it may stop using the Service. Continued use of the Service after amendments are made constitutes acceptance of them.

17.3. The Right Holder may engage third parties to perform its obligations under the Agreement, including providers of computing capacity and artificial intelligence models.

17.4. If any provision of the Offer is held invalid, the remaining provisions remain in force.

17.5. For the purposes of this Offer, the terms “Offer” and “Agreement” are synonymous.

18. Custom Development and Other Services

18.1. In addition to providing access to the Service, the Right Holder may provide separate services for custom development, configuration and implementation of solutions based on the Service, consulting support and other related services (“Development Services”).

18.2. This Offer does not govern the provision of Development Services and is not an offer to provide them. The User’s submission of a development request, discussion of a task, or receipt of a commercial proposal or estimate does not result in the conclusion of an agreement for Development Services and does not constitute acceptance of this Offer.

18.3. The composition, scope, timing, price and procedure for providing Development Services, the procedure for acceptance of the result, warranty obligations, confidentiality terms, and the allocation of rights to the created result are agreed by the Parties in a separate agreement, an annex thereto or another document signed by the Parties.

18.4. If the result of Development Services is created on the basis of the Service and involves its further use, such use is carried out on the terms of this Offer and requires a valid Subscription, unless otherwise expressly provided for by a separate agreement.

18.5. Rights to the components of the Service, its architecture, and the know-how, libraries and tools used by the Right Holder remain with the Right Holder regardless of their use in the provision of Development Services.

19. Right Holder’s Details

Maryrose Limited Liability Company Republic of Belarus UNP (taxpayer ID): 193889413 Registered address: 3 Chapaeva St, office 213, Minsk, Republic of Belarus Email: ceo@maryrose.by Phone: +375 29 189-85-01